Last Updated: November 2025
This Privacy and Cookie Policy explains how Lumen IQ Limited (trading as The IQ Group) and its subsidiaries, collect, use, and protect your personal information when you visit and use our websites (collectively, the “Website URLs“).
We are committed to protecting your privacy and handling your data transparently and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (GDPR).
1. Privacy Policy
1.1 Who We Are
Data Controller: Lumen IQ Limited (Trading as The IQ Group)
Registered Address: 128 City Road, London, EC1V 2NX
Contact Email: team@lumeniq.uk
Our Role as Data Processor: For data that we process strictly on behalf of our clients (e.g., managing customer data within a software package we implement), we act solely as a Data Processor and follow the instructions of our client, who remains the Data Controller.
1.2 Information We Collect
We may collect and process the following data about you:
A. Information You Provide to Us:
- Identity and Contact Data: Name, job title, company name, address, email address, and telephone numbers when you fill out contact forms, subscribe to newsletters, or request services.
- Financial Data: Details required for payments for services, which are usually handled by third-party payment processors (we do not typically store card details).
- Correspondence & Interactions: Records of communications with us (e.g., emails, service tickets). Please note that telephone conversations may be recorded for training and quality purposes.
B. Information We Collect Automatically:
- Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to access this website.
- Usage Data: Information about how you use our website, products, and services (e.g., pages viewed, time spent on pages, links clicked). This is collected via cookies and tracking technologies (see Section 2).
1.3 How We Use Your Information (Legal Basis)
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
| Purpose of Use | Legal Basis for Processing |
|---|---|
| To Provide Services | Necessary for the performance of a contract with you or to take steps at your request before entering into a contract. |
| Marketing Communications | Your consent (when subscribing) or legitimate interests (to inform existing clients about similar services, with clear opt-out). |
| Website Management | Necessary for our legitimate interests (for running our business, network security, and preventing fraud). |
| Analytics & Improvement | Necessary for our legitimate interests (to study how customers use our services, develop them, and inform our marketing strategy). |
| Legal Compliance | Necessary to comply with a legal or regulatory obligation. |
Automated Decision Making: We may use data provided by you to perform automated checks to help us combat fraud and abuse (e.g., screening orders or service requests). Any such decisions are done strictly for security purposes and do not result in decisions that significantly affect you unless manually reviewed.
1.4 International Data Transfers
The personal data we collect from you is primarily stored on servers within the European Economic Area (EEA). However, in the course of providing our services (for instance, when using cloud services or specialised software platforms), we may occasionally transfer personal data outside of the EEA.
By using our services, you agree to this transfer, storing, or processing of data outside the EEA. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with the GDPR requirements.
1.5 Data Security and Retention
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (e.g., financial records are typically kept for a minimum of 6 years as required under UK law).
1.6 Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data (the ‘right to be forgotten’).
- Object to processing of your personal data, particularly for direct marketing purposes (you can usually opt-out via an ‘Unsubscribe’ link in emails).
- Request restriction of processing your personal data.
- Request the transfer of your personal data.
- Withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of the rights set out above, please contact us at team@lumeniq.uk.
Right to Complain: You have the right to lodge a complaint with the Information Commissioners Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
1.7 Third-Party Links
Our websites may contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy and cookie policies, and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
2. Cookie Policy
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
2.1 How We Use Cookies
We use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site.
The types of cookies we use are:
- Strictly Necessary Cookies: Required for the operation of our website (e.g., remembering contact form inputs).
- Analytical/Performance Cookies: Allow us to recognise and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works.
- Functionality Cookies: Used to recognise you when you return to our website, enabling us to personalise our content for you.
- Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests (e.g., remarketing).
2.2 Third-Party Cookies
Please note that third parties (including, for example, providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies (e.g., Google Analytics, HubSpot, etc.).
2.3 Managing Cookies
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site. You can review your Cookie Settings here.